Privacy policy

Last updated: June 29, 2026

Rip Industries operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rip Industries is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. It does not include anonymised or de-identified data.

We may collect or process the following categories of personal information:

1. Contact details – name, address, billing/shipping address, phone number, email address
2. Financial information – payment card details, transaction data, payment confirmations
3. Account information – username, password, preferences, account settings
4. Transaction information – items viewed, cart activity, purchases, returns and history
5. Communications – messages or enquiries you send to us
6. Device information – IP address, browser, device type, identifiers
7. Usage information – how you interact with and navigate the website

Personal Information Sources

We collect personal information from:

• You directly (when you create an account, place an order, or contact us)
• Automatically through cookies and similar technologies
• Service providers acting on our behalf
• Partners and third parties

How We Use Your Personal Information

We use your information to:

• Provide, improve, and personalise our services
• Process payments and fulfil orders
• Send updates and communications
• Deliver marketing and advertising
• Detect fraud and maintain security
• Comply with legal obligations

How We Disclose Personal Information

We may share your information:

• With Shopify, vendors, and service providers
• With marketing and advertising partners
• When you direct us to share it (e.g. shipping providers, integrations)
• Within our business group
• For legal or business purposes (e.g. mergers, compliance, enforcement)

Relationship with Shopify

Our store is hosted by Shopify. Shopify may process your personal data to provide and improve services.

For more details, you can review:

• Shopify Privacy Policy: https://www.shopify.com/legal/privacy/app-users
• Shopify Privacy Portal: https://privacy.shopify.com/en

Third-Party Websites

We may link to third-party websites. We are not responsible for their privacy or security practices.

Children’s Data

Our services are not intended for children. We do not knowingly collect personal data from individuals under the age of majority.

Security and Retention

We take reasonable measures to protect your data, but no system is completely secure. We retain your information only as long as necessary for business or legal purposes.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access your data
• Request deletion
• Correct inaccurate data
• Request data portability
• Opt out of marketing communications

UK & EEA Rights

You may also have rights to:

• Object to or restrict processing
• Withdraw consent

Complaints

If you have concerns, contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this policy occasionally. Updates will be posted here with a revised date.

Contact

For questions or requests, contact:
Email: thomas@ripindustries.co.uk

Rip Industries acts as the data controller of your personal information.

Microsoft Clarity and Advertising

We partner with Microsoft Clarity and Microsoft Advertising to better understand how users interact with our website.

This includes the use of:

• Behavioural analytics
• Heatmaps
• Session replay tools

These tools help us:

• Improve website usability and performance
• Understand how customers engage with our store
• Detect fraud or security issues
• Optimise marketing and advertising

Clarity collects data using first- and third-party cookies and similar tracking technologies to analyse website activity and usage patterns.

For more information about how Microsoft processes your data, please review the Microsoft Privacy Statement:
https://www.microsoft.com/privacy/privacystatement